At MyFacePajamas ❤️
Every order is custom-made to create funny, unforgettable gifts made just for you.

Please read our policy carefully before placing your order.

By placing an order, you acknowledge that you have read, understood, and agreed to the following terms.

💳 Payment Methods

We currently accept:

• VISA
• MasterCard
• PayPal

We aim to provide a fast and secure checkout experience for all customers.

Using PayPal allows you to complete your purchase quickly and securely.

✏️ Order Cancellation & Modification

Need to make changes to your order?

Please contact our support team within: 2 Hours After Placing Your Order

You may request:

• Order cancellation
• Product replacement
• Shipping information updates
• Design adjustments

⚠️ Please Note

After the 2-hour window:

• Orders may already enter production
• Cancellation or modification requests may no longer be accepted
• Your order will continue processing as scheduled

If your design requires additional edits based on your request, production and delivery times may be extended.

🔁 Returns, Replacements & Refunds

Because all MyFacePajamas products are personalized and made-to-order, we generally do not accept returns or exchanges.

However, we gladly offer free replacements or refunds under certain conditions.

✅ Eligible Refund / Replacement Cases

You may qualify for a refund or replacement if:

• The product is significantly different from the preview
• The item arrives damaged due to manufacturing or shipping issues
• You received the wrong item
• Items are missing from your order

📅 Refund & Replacement Time Limit

Refund or replacement requests must be submitted within: 30 Days After Delivery

Unfortunately, requests made after 30 days cannot be processed.

📸 Photo Quality Responsibility

Customers are responsible for uploading high-quality photos that meet our photo guidelines.

All examples shown on our website are created using high-resolution images.

Please understand:

• Blurry photos
• Dark photos
• Low-resolution uploads

may affect the final print quality.

If your uploaded image does not meet our standards, our team may contact you before production.

❌ Non-Refundable Situations

We usually do NOT offer refunds or replacements for customer-related mistakes, including:

• Selecting the wrong size
• Choosing the wrong color or style
• Entering an incorrect shipping address
• Damage caused by improper washing or misuse

Please review your order carefully before checkout.

🎨 Color & Size Disclaimer

Due to differences in:

• Screen displays
• Lighting conditions
• Production batches

actual colors and sizes may vary slightly from product images.

Minor differences are considered normal and are not eligible for refunds.

💸 Refund Processing Time

Once your refund is approved by our support team, refund processing usually takes: 1–2 Business Days

After processing, the refund may take additional time to appear in your account depending on your payment provider.

💳 Estimated Refund Arrival Times

Please note that some financial institutions may require up to 30 days to fully process refunds.

🏦 Haven’t Received Your Refund?

Before contacting us, please:

1. Recheck your bank account
2. Contact your credit card company
3. Contact your bank

Refunds may require additional processing time before officially posting to your account.

If you still have not received your refund after completing these steps, please contact us at: support@myfacepajamas.com

📦 Shipping Issues

If tracking has not updated for:

• More than 15 days (US orders)
• More than 25 days (International orders)

you may request:

• A replacement
• A refund

⚠️ Returned Packages Due To Incorrect Address

If a package is returned because of:

• Incorrect address
• Incomplete shipping information

customers may receive a refund of: 50% of the Product Price

Please double-check your shipping address before placing your order.

🚫 Unauthorized Returns

Please do NOT return products without contacting our support team first.

Because our products are custom-made and produced by multiple manufacturing partners worldwide:

• Unauthorized returned packages may be donated or destroyed
• Refunds or exchanges may not be possible in these cases

Thank you for your understanding ❤️

💰 Cancellation Fees

Approved order cancellations may be subject to: 2% Administrative & Transaction Fee

This fee covers payment processing and transaction costs.

💌 Contact Us

If you need help with your order, feel free to contact us anytime:

Email: support@myfacepajamas.com

We’re always happy to help ❤️