Shipping & Delivery
How much is shipping?
We provide Free Shipping over AU＄89.00
Express Shipping (Shipping Time 3-5 Business Days) 0g–200g ＄45.95AUD
Express Shipping (Shipping Time 3-5 Business Days) 201g–500g ＄39.95AUD
Express Shipping (Shipping Time 3-5 Business Days) 501g–1000g ＄49.95AUD
Express Shipping (Shipping Time 3-5 Business Days) 1001g–1500g ＄59.95AUD
Express Shipping (Shipping Time 3-5 Business Days) 1501g–up ＄79.95AUD
Express Shipping (Shipping Time 3-5 Business Days) ＄199.00 and up Free
Priority Shipping (Shipping Time 6-9 Business Days) ＄0.00–＄138.99 ＄14.99AUD
Priority Shipping (Shipping Time 6-9 Business Days) ＄139.00-＄198.99 Free
Standard Shipping (Shipping Time 10-12 Business Days) ＄0.00–＄88.99 ＄10.99AUD
Standard Shipping (Shipping Time 10-12 Business Days) ＄89.00–＄138.99 Free
Standard Shipping + Insurance (Shipping Time 10-12 Business Days) ＄0.00–＄88.99 ＄14.98AUD
Standard Shipping + Insurance (Shipping Time 10-12 Business Days) ＄89.00–＄138.99 ＄3.99AUD
Delivery Time= Processing Time + Shipping Time
Usually the production and shipping of our gift photo socks take up to 5 business days. Once shipped, shipping time is around 10-12 business days. International shipping times vary depending on the destination.
Please note that during the holidays our production time may vary.
All myfacepajamas items are made-to-order. Processing time differs from product to product. Personalized orders may take 3-5 working days. During peak holiday and promotional periods order processing times may be longer.
Shipping To AU
We are pleased to offer FREE Standard Shipping on all orders over AU$89 to the entire AU For faster shipping service, you can select from our Standard Shipping or Expedited.
* Expedited cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Standard Shipping method.
* Above shipping times are estimates quoted by our courier companies, so myfacepajamas cannot be liable or held responsible for any delay after dispatch. Delays do happen occasionally due to uncontrollable factors, e.g. weather change, war, natural disaster, strike, but please be assured that myfacepajamas will do our best to minimize any inconvenience that may arise.
* If your order is experiencing significant delays, please get in touch with our customer service team to find out，email: firstname.lastname@example.org
We gladly fulfill international orders! Our time of production will be the same and shipping costs vary depending on the destination of the order. Depending on your country of origin, a tax of customs in addition to your shipping cost. But the tariffs are collected by the local government, and we apologize for not being able to fully compensate for the tariffs.
NOTE: All prices on our site are AUD. Once you complete your
transaction, your card will be charged in your respective currency.
Tracking My Order
Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online on the Track My Order page with your Order ID and Email. If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Contact us via Email: email@example.com
Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during checkout.
Customer service email: firstname.lastname@example.org
Room D, 10/F, Tower A, Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong
Mon-Fri. 9.00 AM - 6.00 PM, New York Time
We are experiencing high volume of calls resulting to busy circuits. We recommend that you contact us through email or live chat or by clicking the "Contact Us" button.
1. Once your request is submitted successfully, you will receive an auto reply within 1-2 mins to acknowledge receipt. If you have any difficulties in receiving this auto reply, please check the email address used or your spam folder.
2. Please do not create additional inquiries regarding the same issue and give our Customer Support up to 24 hours to respond to your emails or tickets.